Please contact Nexus One support from Google at 888-48-NEXUS (63987). Open daily from 7:00 am EST to 10:00 pm EST.

IMPORTANT NOTE: You will be asked to provide your Google order number to speak to a customer support representative. Your Google order number is a 15 digit number which is sometimes preceded by a “G”. You can locate your order number in the following two locations:

On your Google Checkout order receipt:

On your packing slip:

How to force a 3G Connection

Step 1

Go to phone dialer. Dial *#*#4636#*#* You might not actually see the final asterisk appear, because as soon as you hit it, your phone’s going into testing mode.

Don’t worry, this isn’t anything as serious as rooting, and you’re not going to brick your phone. Promise.

Step 2

OK, now you’re in testing mode, and you should see four options. Tap on “Phone information”

Step 3

Scroll all the way to the bottom of the “Phone information” screen.  Under “Set preferred network type,” Tap where it says “GSM only.”

Now, change it to “WCDMA only” . This will set the phone radio to only connect over 3G. Remember: If you’re not in a T-Mobile 3G area (which is always the case if, like me, you’re using AT&T), you will not be able to get a data connection at all.

By the same token, you can force it to EDGE-only by choosing “GSM only.” And, yes, there are some CDMA options.

Touchscreen Problem

When touchscreen calibration occurs on the phone, a temporary fix would be to do a soft reset (press power, volume down and the trackball simultaneously).

Google is working to fix these issues, but if it can’t be solved through a software update, the Nexus One Warranty covers this.

Q: T-Mobile Upgrade Eligibility: Can current T-Mobile customers buy the Google Nexus One Phone for $179?

A: At this time, only new T-mobile customers are eligible to purchase Nexus One at the discounted price of $179

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Q: 3G coverage on the Google Nexus One is poor even in areas where T-Mobile coverage is  good on other handsets?

A: Google appear to have acknowldged that the Nexus One is suffering from weak 3 coverage but have not yet released further information. Replacing the SIM with a USIM results in better 3G connectivity, stability and improved battery life. HTC are also accepting Service Tickets for some of the T-Mobile 3G issues HTC Hotline: 1800 11 33 77. Service Hours: 9.30 AM To 5.30 PM. The phone recognizes SIM cards from any mobile service provider using the GSM standard, but is incompatible with the frequency band used by the AT&T and Rogers networks for 3G data. Additionally, the Nexus One is incompatible with CDMA networks such as Verizon and Sprint.

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Q: Is there a Software Development Kit (SDK) for the Google Nexus One?

A: “We hope to release the 2.1 SDK soon,” a Google spokesman said but could not give further details.

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Q: What are the supported countries and languages on the Google Nexus One?

A:The Nexus One is available for purchase in the United States and may also be shipped to the UK, Hong Kong, and Singapore (Republic of Singapore).

The following languages are available on the Nexus One:

HTC Support Contact Details:

T-Mobile Nexus One Support Details

Call us at: 1-800-T-MOBILE
1-800-866-2453
Business customers call: 1-888-537-4242

Google has tried to reassure customers that they are resolving complaints as fast as they can  “We work quickly to solve any customer support issues as they come up, and we are trying to be as open and transparent as possible through our online customer help forums,” the company said .“We’ll continue to address all issues in as timely of a manner as possible and look at alternative support mediums where applicable.”

Customers have been clamouring for Google to setup a telephone support line rather than relying on email and forum support.

Given the hype that the launch generated this is below what might have been expected given previous launches of handsets.

Next to the weak first week sales figure, the Nexus One has also seen mounting complaints over the 3G wireless connectivity of the Nexus One and the lack of development toolsets for the Android platform.

The Nexus One phone can only be purchased directly from Google and support is only available direct from Google via their usual email medium. This has led to a number of frustrated phone users who are waiting days for response to some of their queries.

The official Google Nexus One Support pages list the top queries as:

·         Price of the phone

·         Network provider for the phone

·         Sim free options for the Google Nexus One

·         Order and delivery date for the Nexus One

·         Google Nexus One support for 3g networks

A number of Nexus One Users appear to be getting frustrated with neither Google, HTC or T-Mobile taking ownership of some of the support calls.

T-Mobile Support Site for Google Nexus One

Google Mobile Nexus One Support  Page + Forum

HTC Support Page

Given that many folks have paid $500 or £350 for a phone maybe Google should have provided a dedicated support line for the Nexus One phone since teething problems are bound to occur with any new launch?