Nexus One Phone Support Hotline

Google have opened their telephone support hotline for technical queries and issues with the Nexus One.

Please contact Nexus One support from Google at 888-48-NEXUS (63987). Open daily from 7:00 am EST to 10:00 pm EST.

IMPORTANT NOTE: You will be asked to provide your Google order number to speak to a customer support representative. Your Google order number is a 15 digit number which is sometimes preceded by a “G”. You can locate your order number in the following two locations:

On your Google Checkout order receipt:
On your packing slip:
It’s good that Google have added the phone support hot-line to their support portfolio.

Fixes for Nexus One 3G issues & Touchscreen

An update on some temporary fixes for the first version of the Nexus One.

How to force a 3G Connection

Step 1

Go to phone dialer. Dial *#*#4636#*#* You might not actually see the final asterisk appear, because as soon as you hit it, your phone’s going into testing mode.

Don’t worry, this isn’t anything as serious as rooting, and you’re not going to brick your phone. Promise.

Step 2


OK, now you’re in testing mode, and you should see four options. Tap on “Phone information”

Step 3


Scroll all the way to the bottom of the “Phone information” screen.

Google Nexus One Support – 3G, HTC, SDK, T-Mobile, Country Support

Some key Google Nexus One Support Questions:-

Q: T-Mobile Upgrade Eligibility: Can current T-Mobile customers buy the Google Nexus One Phone for $179?

A: At this time, only new T-mobile customers are eligible to purchase Nexus One at the discounted price of $179

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Q: 3G coverage on the Google Nexus One is poor even in areas where T-Mobile coverage is

Google Nexus One Support Issues – Telephone Support Hotline Soon?

With the high profile launch of the Nexus One followed by the teething issues around 3G coverage by T-Mobile, Wi-Fi Wireless issues, inadequate delivery information and lack of “real” customer support Google have released a statement promising improved support levels.

Google has tried to reassure

Google Nexus One – Weak Sales?

Reports from Market research firm Flurry have indicated that sales of the Google Nexus One were around 20,000 in its first week.

Given the hype that the launch generated this is below what might have been expected given previous launches of handsets.

Next to the weak first week sales figure, the Nexus One has also seen mounting complaints over the 3G wireless connectivity of the Nexus One and the lack of development toolsets for the Android platform.

Google Nexus One Phone Complaints / Support – T-Mobile / HTC

After the US launch of the Google Nexus One Phone on 5th January Google has apparently been inundated with complaints from Nexus One phone users.

The Nexus One phone can only be purchased directly from Google and support is only available direct from Google via their usual email medium. This has led to a number of frustrated phone users who are waiting days for response to some of their queries.

The official Google Nexus One Support pages list the top queries as: