Android Blog» Nexus One India

Nexus One – India Australia Deutschland etc.

admin — Thu, 28 Jan 2010 12:20:07 +0000

For those folks who are desperate to obtain a Nexus One and are unable to wait for the Official release in their home country e.g. India, Australia, Germany (Deutschland) and France I came across this useful blog entry which illustrates how to get round Google restrictions on where the Nexus One can be shipped to:

http://www.lucafiligheddu.com/2010/01/get-google-nexus-one-everywhere.html

Currently Google will only ship the Nexus One to the US, UK, Singapore and Hong Kong

Latest update is that for the Eurozone the Nexus One will be priced at around 450 euros.

Please let us have comments on whether this workaround really does work…

Google Nexus One Support – 3G, HTC, SDK, T-Mobile, Country Support

admin — Thu, 14 Jan 2010 10:40:07 +0000

Some key Google Nexus One Support Questions:-

Q: T-Mobile Upgrade Eligibility: Can current T-Mobile customers buy the Google Nexus One Phone for $179?

A: At this time, only new T-mobile customers are eligible to purchase Nexus One at the discounted price of $179

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Q: 3G coverage on the Google Nexus One is poor even in areas where T-Mobile coverage is good on other handsets?

A: Google appear to have acknowldged that the Nexus One is suffering from weak 3 coverage but have not yet released further information. Replacing the SIM with a USIM results in better 3G connectivity, stability and improved battery life. HTC are also accepting Service Tickets for some of the T-Mobile 3G issues HTC Hotline: 1800 11 33 77. Service Hours: 9.30 AM To 5.30 PM. The phone recognizes SIM cards from any mobile service provider using the GSM standard, but is incompatible with the frequency band used by the AT&T and Rogers networks for 3G data. Additionally, the Nexus One is incompatible with CDMA networks such as Verizon and Sprint.

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Q: Is there a Software Development Kit (SDK) for the Google Nexus One?

A: “We hope to release the 2.1 SDK soon,” a Google spokesman said but could not give further details.

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Q: What are the supported countries and languages on the Google Nexus One?

A:The Nexus One is available for purchase in the United States and may also be shipped to the UK, Hong Kong, and Singapore (Republic of Singapore).

The following languages are available on the Nexus One:

HTC Support Contact Details:

Country	Hotline	Remark
United States English	1-888-216-4736	7 days a week 6am to 1am Eastern Time, toll-free
Hong Kong English, 廣東話, 中文	+852-3520-1234	Monday – Saturday : 8am – 8pm
Singapore English, 中文	1-800-238-7788	Monday – Saturday : 8am – 8pm
United Kingdom English	+44-845-890-0079	Monday – Friday : 9am – 6pm Saturday : 9am – 1pm
* Service hours are based on local times. Please visit www.htc.com for the latest information about customer service.

T-Mobile Nexus One Support Details

Call us at: 1-800-T-MOBILE
1-800-866-2453
Business customers call: 1-888-537-4242

Google Nexus One Support Issues – Telephone Support Hotline Soon?

admin — Thu, 14 Jan 2010 09:01:07 +0000

With the high profile launch of the Nexus One followed by the teething issues around 3G coverage by T-Mobile, Wi-Fi Wireless issues, inadequate delivery information and lack of “real” customer support Google have released a statement promising improved support levels.

Google has tried to reassure customers that they are resolving complaints as fast as they can “We work quickly to solve any customer support issues as they come up, and we are trying to be as open and transparent as possible through our online customer help forums,” the company said .“We’ll continue to address all issues in as timely of a manner as possible and look at alternative support mediums where applicable.”

Customers have been clamouring for Google to setup a telephone support line rather than relying on email and forum support.