Google Nexus One Blog Amazon Store

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Visit the Google Nexus One Phone Amazon Store here

Nexus One German (Deutsch) & European Release

The Google Nexus One is due to be released in Europe in the next few weeks. The UK is the first stopover with Germany next – Vodafone is the appointed European network provider.  The phone is priced at €149.90 euros  which is based on a two year contract on the Deutch Vodafone in Germany.

The Nexus One which runs on the Android 2.1 operating system has been available in the US for two weeks. The phone will be available from the Google Nexus One Store at  www.google.com/phone.

No prices are available for SIM free versions although we expect that will be over the $500 mark or €350.

Nexus One Deutsch

Google Nexus One Music Store on Amazon

Amazon MP3, which allows Google Android users to download music straight on to their device, has launched a UK version of their iTunes challenger allowing Nexus One users to download music tracks to their phone

Although Amazon has yet to officially announce the launch of the store, the Google Nexus One Blog has seen it working on the latest Google Android handset, the Nexus One, and a number of UK  folks who have imported a handset from the United States, have reported the appearance of the Amazon MP3 icon on their handsets.

This is a major challenge to the itunes dominance of MP3 downloads and another battle in the Google vs Apple war.

Google to refund T-Mobile Customers $100

It now appears that after a deluge of complaints from existing t-mobile customers who had to pay $379 for the Nexus One rather than the “new customer” discounted price of $179 that Google are considering a to refund t-mobile customers of $100.

This is good news and sets straight an unfair penalty that existing t-mobile subscribers were forced to pay to get their hands on the Google Nexus One phone.

Click here for details from the T-Mobile Nexus One Support Forum

Google Nexus One Support – 3G, HTC, SDK, T-Mobile, Country Support

Some key Google Nexus One Support Questions:-

Q: T-Mobile Upgrade Eligibility: Can current T-Mobile customers buy the Google Nexus One Phone for $179?

A: At this time, only new T-mobile customers are eligible to purchase Nexus One at the discounted price of $179

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Q: 3G coverage on the Google Nexus One is poor even in areas where T-Mobile coverage is  good on other handsets?

A: Google appear to have acknowldged that the Nexus One is suffering from weak 3 coverage but have not yet released further information. Replacing the SIM with a USIM results in better 3G connectivity, stability and improved battery life. HTC are also accepting Service Tickets for some of the T-Mobile 3G issues HTC Hotline: 1800 11 33 77. Service Hours: 9.30 AM To 5.30 PM. The phone recognizes SIM cards from any mobile service provider using the GSM standard, but is incompatible with the frequency band used by the AT&T and Rogers networks for 3G data. Additionally, the Nexus One is incompatible with CDMA networks such as Verizon and Sprint.

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Q: Is there a Software Development Kit (SDK) for the Google Nexus One?

A: “We hope to release the 2.1 SDK soon,” a Google spokesman said but could not give further details.

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Q: What are the supported countries and languages on the Google Nexus One?

A:The Nexus One is available for purchase in the United States and may also be shipped to the UK, Hong Kong, and Singapore (Republic of Singapore).

The following languages are available on the Nexus One:

HTC Support Contact Details:

 
Country Hotline Remark
United States
English
1-888-216-4736 7 days a week
6am to 1am Eastern Time, toll-free
Hong Kong
English, 廣東話, 中文
+852-3520-1234 Monday – Saturday : 8am – 8pm
Singapore
English, 中文
1-800-238-7788 Monday – Saturday : 8am – 8pm
United Kingdom
English
+44-845-890-0079 Monday – Friday : 9am – 6pm
Saturday : 9am – 1pm
* Service hours are based on local times.
Please visit www.htc.com for the latest information about customer service.

T-Mobile Nexus One Support Details

Call us at: 1-800-T-MOBILE
1-800-866-2453
Business customers call: 1-888-537-4242

Google Nexus One Support Issues – Telephone Support Hotline Soon?

With the high profile launch of the Nexus One followed by the teething issues around 3G coverage by T-Mobile, Wi-Fi Wireless issues, inadequate delivery information and lack of “real” customer support Google have released a statement promising improved support levels.

Google has tried to reassure customers that they are resolving complaints as fast as they can  “We work quickly to solve any customer support issues as they come up, and we are trying to be as open and transparent as possible through our online customer help forums,” the company said .“We’ll continue to address all issues in as timely of a manner as possible and look at alternative support mediums where applicable.”

Customers have been clamouring for Google to setup a telephone support line rather than relying on email and forum support.

Google Nexus One Phone Complaints / Support – T-Mobile / HTC

After the US launch of the Google Nexus One Phone on 5th January Google has apparently been inundated with complaints from Nexus One phone users.

The Nexus One phone can only be purchased directly from Google and support is only available direct from Google via their usual email medium. This has led to a number of frustrated phone users who are waiting days for response to some of their queries.

The official Google Nexus One Support pages list the top queries as:

·         Price of the phone

·         Network provider for the phone

·         Sim free options for the Google Nexus One

·         Order and delivery date for the Nexus One

·         Google Nexus One support for 3g networks

A number of Nexus One Users appear to be getting frustrated with neither Google, HTC or T-Mobile taking ownership of some of the support calls.

T-Mobile Support Site for Google Nexus One

Google Mobile Nexus One Support  Page + Forum

HTC Support Page

Given that many folks have paid $500 or £350 for a phone maybe Google should have provided a dedicated support line for the Nexus One phone since teething problems are bound to occur with any new launch?