Nexus One Phone Support Hotline

Google have opened their telephone support hotline for technical queries and issues with the Nexus One.

Please contact Nexus One support from Google at 888-48-NEXUS (63987). Open daily from 7:00 am EST to 10:00 pm EST.

IMPORTANT NOTE: You will be asked to provide your Google order number to speak to a customer support representative. Your Google order number is a 15 digit number which is sometimes preceded by a “G”. You can locate your order number in the following two locations:

On your Google Checkout order receipt:
On your packing slip:
It’s good that Google have added the phone support hot-line to their support portfolio.

Fixes for Nexus One 3G issues & Touchscreen

An update on some temporary fixes for the first version of the Nexus One.

How to force a 3G Connection

Step 1

Go to phone dialer. Dial *#*#4636#*#* You might not actually see the final asterisk appear, because as soon as you hit it, your phone’s going into testing mode.

Don’t worry, this isn’t anything as serious as rooting, and you’re not going to brick your phone. Promise.

Step 2


OK, now you’re in testing mode, and you should see four options. Tap on “Phone information”

Step 3


Scroll all the way to the bottom of the “Phone information” screen.  Under “Set preferred network type,” Tap where it says “GSM only.”

Now, change it to “WCDMA only” . This will set the phone radio to only connect over 3G. Remember: If you’re not in a T-Mobile 3G area (which is always the case if, like me, you’re using AT&T), you will not be able to get a data connection at all.

By the same token, you can force it to EDGE-only by choosing “GSM only.” And, yes, there are some CDMA options.

Touchscreen Problem

When touchscreen calibration occurs on the phone, a temporary fix would be to do a soft reset (press power, volume down and the trackball simultaneously).

Google is working to fix these issues, but if it can’t be solved through a software update, the Nexus One Warranty covers this.

Google Nexus One Support – 3G, HTC, SDK, T-Mobile, Country Support

Some key Google Nexus One Support Questions:-

Q: T-Mobile Upgrade Eligibility: Can current T-Mobile customers buy the Google Nexus One Phone for $179?

A: At this time, only new T-mobile customers are eligible to purchase Nexus One at the discounted price of $179

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Q: 3G coverage on the Google Nexus One is poor even in areas where T-Mobile coverage is  good on other handsets?

A: Google appear to have acknowldged that the Nexus One is suffering from weak 3 coverage but have not yet released further information. Replacing the SIM with a USIM results in better 3G connectivity, stability and improved battery life. HTC are also accepting Service Tickets for some of the T-Mobile 3G issues HTC Hotline: 1800 11 33 77. Service Hours: 9.30 AM To 5.30 PM. The phone recognizes SIM cards from any mobile service provider using the GSM standard, but is incompatible with the frequency band used by the AT&T and Rogers networks for 3G data. Additionally, the Nexus One is incompatible with CDMA networks such as Verizon and Sprint.

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Q: Is there a Software Development Kit (SDK) for the Google Nexus One?

A: “We hope to release the 2.1 SDK soon,” a Google spokesman said but could not give further details.

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Q: What are the supported countries and languages on the Google Nexus One?

A:The Nexus One is available for purchase in the United States and may also be shipped to the UK, Hong Kong, and Singapore (Republic of Singapore).

The following languages are available on the Nexus One:

HTC Support Contact Details:

 
Country Hotline Remark
United States
English
1-888-216-4736 7 days a week
6am to 1am Eastern Time, toll-free
Hong Kong
English, 廣東話, 中文
+852-3520-1234 Monday – Saturday : 8am – 8pm
Singapore
English, 中文
1-800-238-7788 Monday – Saturday : 8am – 8pm
United Kingdom
English
+44-845-890-0079 Monday – Friday : 9am – 6pm
Saturday : 9am – 1pm
* Service hours are based on local times.
Please visit www.htc.com for the latest information about customer service.

T-Mobile Nexus One Support Details

Call us at: 1-800-T-MOBILE
1-800-866-2453
Business customers call: 1-888-537-4242

Google Nexus One available in UK “in weeks” – Vodafone

Nexus One from VodafoneAccording to latest press reports the Google Nexus One Phone will be available for UK users within weeks. Previously a launch in early spring was mooted but it now appears that after huge demand that Google are bringing forward their European launch and the UK is the first European stop-over for the phone. France, Germany and the rest of Europe will apparently have to wait until later in 2010.

For those desperate to lay their hands on the phone you can order it from Google’s Online Store but you will have to order the SIM free version and expect to pay VAT (circa £75) and any customs duty applicable to the phone.

Ebay currently has a number of phones for sale coming from the US and all these are priced at around £430 which is around a £100 premuim on the price direct from Google.

Vodafone have published a list of FAQ’s on the Google Nexus One.

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