Software Update for Nexus One

Google released an Over-The-Air update to the Nexus One last week . This update provides some great new features, and fixes a few problems that some users might have experienced, including:

Google Goggles: this mobile application will now be available directly on your device by launching it from your All Apps menu. Just use your Nexus One camera to start searching the web

Google Maps: the Maps application with be updated to a new version, Google Maps 3.4, which will include:

  • Starred items synchronized with maps.google.com – access your favorite places from your phone or computer
  • Search suggestions from your personal maps.google.com history – makes it easy to search for places you’ve searched for before
  • Night mode in Google Maps Navigation – automatically changes your screen at night for easier viewing and driving

Pinch-to-zoom functionality: devices will now include a new pinch-to-zoom mechanism in the phone’s Browser, Gallery and Maps applications

3G connectivity: we will provide a general fix to help improve 3G connectivity on some Nexus One phones

In order to access the update, you will receive a message on your phone’s notification bar. Just download the update, wait for it to install, and you should be all set. This update will be rolled out gradually to phones – and most users might not receive the notification until the end of the week. We hope you enjoy these new features and look forward to your feedback.

Fixes for Nexus One 3G issues & Touchscreen

An update on some temporary fixes for the first version of the Nexus One.

How to force a 3G Connection

Step 1

Go to phone dialer. Dial *#*#4636#*#* You might not actually see the final asterisk appear, because as soon as you hit it, your phone’s going into testing mode.

Don’t worry, this isn’t anything as serious as rooting, and you’re not going to brick your phone. Promise.

Step 2


OK, now you’re in testing mode, and you should see four options. Tap on “Phone information”

Step 3


Scroll all the way to the bottom of the “Phone information” screen.  Under “Set preferred network type,” Tap where it says “GSM only.”

Now, change it to “WCDMA only” . This will set the phone radio to only connect over 3G. Remember: If you’re not in a T-Mobile 3G area (which is always the case if, like me, you’re using AT&T), you will not be able to get a data connection at all.

By the same token, you can force it to EDGE-only by choosing “GSM only.” And, yes, there are some CDMA options.

Touchscreen Problem

When touchscreen calibration occurs on the phone, a temporary fix would be to do a soft reset (press power, volume down and the trackball simultaneously).

Google is working to fix these issues, but if it can’t be solved through a software update, the Nexus One Warranty covers this.

Google to refund T-Mobile Customers $100

It now appears that after a deluge of complaints from existing t-mobile customers who had to pay $379 for the Nexus One rather than the “new customer” discounted price of $179 that Google are considering a to refund t-mobile customers of $100.

This is good news and sets straight an unfair penalty that existing t-mobile subscribers were forced to pay to get their hands on the Google Nexus One phone.

Click here for details from the T-Mobile Nexus One Support Forum

Google Nexus One Support – 3G, HTC, SDK, T-Mobile, Country Support

Some key Google Nexus One Support Questions:-

Q: T-Mobile Upgrade Eligibility: Can current T-Mobile customers buy the Google Nexus One Phone for $179?

A: At this time, only new T-mobile customers are eligible to purchase Nexus One at the discounted price of $179

—————

Q: 3G coverage on the Google Nexus One is poor even in areas where T-Mobile coverage is  good on other handsets?

A: Google appear to have acknowldged that the Nexus One is suffering from weak 3 coverage but have not yet released further information. Replacing the SIM with a USIM results in better 3G connectivity, stability and improved battery life. HTC are also accepting Service Tickets for some of the T-Mobile 3G issues HTC Hotline: 1800 11 33 77. Service Hours: 9.30 AM To 5.30 PM. The phone recognizes SIM cards from any mobile service provider using the GSM standard, but is incompatible with the frequency band used by the AT&T and Rogers networks for 3G data. Additionally, the Nexus One is incompatible with CDMA networks such as Verizon and Sprint.

—————

Q: Is there a Software Development Kit (SDK) for the Google Nexus One?

A: “We hope to release the 2.1 SDK soon,” a Google spokesman said but could not give further details.

—————

Q: What are the supported countries and languages on the Google Nexus One?

A:The Nexus One is available for purchase in the United States and may also be shipped to the UK, Hong Kong, and Singapore (Republic of Singapore).

The following languages are available on the Nexus One:

HTC Support Contact Details:

 
Country Hotline Remark
United States
English
1-888-216-4736 7 days a week
6am to 1am Eastern Time, toll-free
Hong Kong
English, 廣東話, 中文
+852-3520-1234 Monday – Saturday : 8am – 8pm
Singapore
English, 中文
1-800-238-7788 Monday – Saturday : 8am – 8pm
United Kingdom
English
+44-845-890-0079 Monday – Friday : 9am – 6pm
Saturday : 9am – 1pm
* Service hours are based on local times.
Please visit www.htc.com for the latest information about customer service.

T-Mobile Nexus One Support Details

Call us at: 1-800-T-MOBILE
1-800-866-2453
Business customers call: 1-888-537-4242

Google Nexus One Support Issues – Telephone Support Hotline Soon?

With the high profile launch of the Nexus One followed by the teething issues around 3G coverage by T-Mobile, Wi-Fi Wireless issues, inadequate delivery information and lack of “real” customer support Google have released a statement promising improved support levels.

Google has tried to reassure customers that they are resolving complaints as fast as they can  “We work quickly to solve any customer support issues as they come up, and we are trying to be as open and transparent as possible through our online customer help forums,” the company said .“We’ll continue to address all issues in as timely of a manner as possible and look at alternative support mediums where applicable.”

Customers have been clamouring for Google to setup a telephone support line rather than relying on email and forum support.