Google Nexus One vs HTC Desire

Android Smartphones

If you’re looking for the best Android smartphone that money can buy, then chances are you were all dead set on the Google Nexus One but then there is the HTC Desire.

Similarities
Let’s get the easy bit out of the way first. Both the Nexus One and the HTC Desire have the same chassis and general insides. They’ve got crystal clear 3.7-inch WVGA AMOLED displays, 1GHz Snapdragon CPUs and 5-megapixel cameras with an LED flash to back them up. There are tiny discrepancies in the dimensions and the weight of the two devices – we’re talking down to 0.2mm – but to all intents and purposes each one weighs 135g or so with the 1400mHA battery included and both measure 119 x 60 x 11.9mm.

Again, the RAM in the HTC Desire is quoted at 576MB rather than the 512MB in the Nexus One but there’s a good chance that the last 64MB is just enough to have the Sense UI sitting on top without any noticeable performance difference and, even if it does go beyond that, then good luck noticing a difference between the two. Now to the differences.

User-interface
HTC has trumped Google in one important department – software. Just as with the Hero, the company has added the very popular Sense custom UI to the Android OS background. The interface offers more seamless integration of your contacts from all of your various lists and address books – be they Skype, Twitter, your phone book, Facebook – and knits them together for an apparently more intelligent experience. Some purists may prefer the cleaner experience of straight Android 2.1 Eclair – the main OS on which both of these devices operate – but speak to anyone with a Hero and they’ll sing you arias on Sense.

Noise cancelling
Curious this, but for one reason or another HTC has ditched the double microphone noise cancelling feature found on the Nexus One. So, if you do a lot of calling on the street or in a noisy environment, then you might rather plump for the Nexus One.

Voice text entry
It’s a great feature of of the Nexus One that Google has enabled users to be able to type into any field anywhere on the device by talking to it. It’s obviously particularly important in the States where Google Maps for Navigation is also enabled. Sadly, voice entry is absent on the Desire, so it’s finger work only.

FM Radio
So, it seems that both handsets have a built-in Broadcom BCM4329 Wi-Fi/FM chipset. Although neither seems fully activated, the HTC Desire does at least have FM radio functionality which is missing on the Nexus One – at least until Google decides to fix it with a software update which may or may not happen. The chip also gives capacity for both handsets to transmit FM and support 802.11n Wi Fi for better range of connection. As it stands though, neither has those features enabled

Branding & engraving
One of the cute little services that launched along with the Nexus One was the fact that you can get whatever you like engraved on the metal name plate on the back of the handset. Yes, it’s all about personalisation.

You may not have been able to think of anything particularly witty to put on there, but it’s rather nice to have the option and that’s something that’s withdrawn if you go for a Desire. No nameplate, no engraving. On the other hand, you’d also have to be happy with the Google Android branding on the back of the Nexus One, so be sure you’re okay with that too.

Mouse control
HTC has ditched the trackball cursor control found both in the Neux One and just about all the previous Android handsets made by the Taiwanese smartphone specialists. Whether the switch for an optical pad on the Desire is a good thing or a bad one is probably up to you to decide. The same change has been made by BlackBerry with the most recent version of the ever popular Bold.

Trackballs can sometimes collect bits of foreign matter which get rolled up inside the handset and start to cause annoyance and malfunction. At the same time, there are some really bad optical pads out there and, with such a small area to get your thumb on, you might rather you’d gone for the more tangible mechanical version on the Nexus One. Horses for courses on this one.

Buttons
As well as the optical pad, the four Android soft keys on the bezel of the the Nexus One have moved onto the chassis below on the HTC Desire and become hard, clickable keys instead. Doubtless one could debate the pros on cons of each but, at the end of the day, it’s a style choice rather than anything else.

Special Features
With the dual announcement of the upgrade to HTC Sense, there’s a few extra features on the Desire. First, the ringer volume on the phone automatically lowers once you’ve picked the handset up. Second, the ringer mutes altogether if you flip the phone over and face down and, third, there’s an automatic back up system which stores your bookmarks, MMS/SMS and passwords on your microSD card. What’s more, Sense brings extra widget windows and a rather fun looking “helicopter mode” which allows them to appear and disappear again at the pinch of the screen.

US Version
The Nexus One is going to be a little bit better to you if you live in the US. First, as mentioned earlier, you get access to Google Maps for Navigation. Second, you don’t have to pay any import duty. The real clincher if you live in America though, is that you simply won’t be able to get the HTC Desire over there – not as it stands, anyway. It has no support for US 3G bands.

Conclusions
It’s a close call because, at the end of the day, they’re both very good phones. If you already have a Nexus One, then there’s no need to lose any sleep over the Desire. Likewise, if you’re absolutely busting to buy yourself a top Android smartphone now, then go for a Nexus One.

Additionally, you can probably root the Google handset and add on Sense and the FM radio as well, which together probably make up much of the ground. On the other hand, if you can wait and just hold on a few months more, then the HTC Desire is definitely a contender for the top Smartphone slot.

Nexus One Phone Support Hotline

Google have opened their telephone support hotline for technical queries and issues with the Nexus One.

Please contact Nexus One support from Google at 888-48-NEXUS (63987). Open daily from 7:00 am EST to 10:00 pm EST.

IMPORTANT NOTE: You will be asked to provide your Google order number to speak to a customer support representative. Your Google order number is a 15 digit number which is sometimes preceded by a “G”. You can locate your order number in the following two locations:

On your Google Checkout order receipt:
On your packing slip:
It’s good that Google have added the phone support hot-line to their support portfolio.

How to Setup Email on Your Nexus One

Easy to follow instructions on setting up email (POP3 / IMAP) to work with your Google Nexus One phone.

 

Step 1

Open the ACCOUNTS screen on your Nexus One Phone.

Step 2
Press MENU and touch ADD ACCOUNT. In the Setup Email screen, enter your email address and password. If you’re adding a second or subsequent email address, you can also check the option to use the new account to send all outgoing messages.

Step 3
Touch NEXT. Or, if you need to enter email account settings the wizard can’t configure for you, touch Manual setup.

If you touch Next, Email attempts to communicate with your email service provider to validate your account for sending and receiving mail, using just your email address and password.

Depending on the service provider, you may be asked what kind of email account you have. If you’re not sure, check the settings in the application you use to send and receive email on your computer, or ask your email service provider.

If the wizard determines that your service provider requires other information, or if you touched Manual setup, you’re prompted to enter your email account details. Refer to the settings used by your computer-based email application or your email service provider’s support resources.

Step 4
Enter a name for the account, confirm how you want your name to appear in outgoing mail, and touch Done.

Email setup on your Google Nexus One phone is now complete. :-)

Google Nexus One – In Depth Review

The Google Nexus One.

In the modern climate of hyped (and over-hyped) smartphone launches, Google’s official entry into the phone-sales game has excelled in a department where many find difficulty: generating legitimate excitement. Of course, long before the name Nexus One or the recent bounty of pictures and details existed, the very concept of a “Google Phone” had been ingrained in the public conscience, predating even the Android itself; the company dabbled in the concept of direct sales through its offering of the Android Dev Phones 1 and 2 (alias Ion), but this time, it’s a public retail ordeal, not a couple of one-off developer specials. The genuine-article Google Phone is finally here — for better or worse.

The device, a Snapdragon-powered, HTC-built phone looks — on paper, at least — like the ultimate Android handset, combining a newly tweaked and tightened user interface with killer industrial design. A sleek, streamlined phone that can easily go toe-to-toe with the iPhone 3GSs, Pres, and Droids of the world, powered by the latest version of Android (2.1 “Flan,” if you’re counting), and hand-retooled by Google. But is it all it’s cracked up to be? Can the Nexus One possibly live up to the hype ascribed to it? And more importantly, is the appearance of the phone the death knell for the OHA and a sign of the coming Android autocracy? In our exclusive review of the Nexus One, we’ll answer all those pressing questions and more… so read on for the full scoop!

Hardware

As we said in the intro —  the Nexus One is nothing if not handsome. From its ultra-thin body to sleek, curved edges, the phone is absolutely lustworthy. While it’s unmistakably HTC, there are plenty of design cues that feel authentically Google as well — and it’s that balance which makes the phone such an intriguing piece of hardware.

Industrial design

 
When you first lay eyes on the Nexus One, you can almost hear someone at Google say something like, “Make us something as sexy as the iPhone, but let’s not forget what got us here” — “what got us here” being the G1, which Google worked tightly with HTC to create. Whether you love or hate the iPhone, it’s hard to deny its obvious physical attractiveness, and it’s clear that Google and HTC made strides to bring an Android handset into the same realm of base desirability that Apple’s halo device occupies. For the most part, they’ve succeeded. The phone shape finds itself somewhere between the iPhone and Palm Pre — taking the Pre’s curved, stone-like shape and stretching it into something resembling a more standard touchscreen device. The body of the handset is comprised of what appears to the eye as two interlocking pieces, a main, dark gray housing (coated in a soft-touch treatment) which is intersected and wrapped by a lighter gray, smooth, almost metallic band. The overall effect is fluid, though we’re not crazy about the choice of coloring — we would have liked to see something a little more consistent as opposed to the two-tone, particularly when the choice of hues is this drab and familiar. Still, the shape and size of the phone is absolutely fantastic; even though the surface of the device houses a 3.7-inch display, the handset generally feels trimmer and more svelte than an iPhone, Hero, and certainly the Droid.

HTC has managed to get the thickness of the phone down to just 11.5mm, and it measures just 59.8mm and 119mm across and up and down — kind of a feat when you consider the guts of this thing. In the hand it’s a bit lighter than you expect — though it’s not straight-up light — and the curved edges and slightly tapered top and bottom make for a truly comfortable phone to hold. On the glass-covered front of the device there are four “hardware” buttons (just touch-sensitive spots on the display) laid out exactly as the Droid’s four hard keys: back, menu, home, and search. Clearly this is going to be something of a trend with Google-approved devices.

 Unlike the Droid, the Nexus One has a trackball just below those buttons that should feel very familiar to Hero users — the placement feels a bit awkward here, and there’s literally nothing in the OS that requires it. Along the left side you’ve got a volume rocker, up top there’s a sleep / wake / power button on one end, and a 3.5mm headphone jack on the other, and along the bottom there’s a micro-USB port, a mic hole, and three gold dots that look destined for some kind of dock (which would jibe with what we’ve seen). Around back you’ll find the strangely pronounced 5 megapixel camera and accompanying LED flash, along with Google’s Android mascot holding up a QR code — a decidedly geeky Google touch that we expect won’t make it to the final retail version. The layout of the phone is solid, though we would have liked a physical camera key (no biggie), and we actually had some real trouble with those four dedicated buttons. Hopefully it was just our review unit, but the target areas seemed to be too high on the row, and we found ourselves consistently accidentally tapping them while composing an email or text message, or missing them when we tapped a little too low. It wasn’t a deal breaker, but it was definitely maddening — especially considering that we don’t have similar issues on the Droid.

Despite the minor niggles, HTC and Google have put together pretty damn good looking and feeling phone; it’s not without faults, but they’re pretty few and far between.

Internals

 As you’ve heard, the Nexus One runs atop the much-hyped, rarely seen 1GHz Snapdragon CPU from Qualcomm (the same processor powering theHD2) — really the highlight of this show. The phone also has 512MB of both RAM and ROM, but those hoping for new application storage options will find themselves out of luck yet again — you’re still limited to that small partition for app use. The display is an AMOLED, 480 x 800 capacitive touchscreen, and the handset also contains a light sensor, proximity sensor, and accelerometer, along with an HSPA-capable GSM radio (AWS and euro 2100MHz bands only for 3G — sorry AT&T users), WiFi, the prerequisite AGPS chip, and a microSD slot (which comes loaded with a 4GB card, but is expandable to 32GB). By late-2009 / early-2010 standards, there’s really nothing notable about the guts of this phone beyond the presence of a Snapdragon processor, and even that left something to be desired. The phone is fast, assuredly, but not so much of a leap up from the Droid that we felt it kept pace with the boost we were expecting. Scrolling lists and opening apps seemed speedy, but put simply, it’s not a whole new Android experience (we’ll talk more about this in the software section).

Display

The 3.7-inch display should be stunning — and is for the most part — but we did have some issues with it (at least on the unit we have). In terms of touch sensitivity, the display is as good or better than any Android phone we’ve used. While the resolution is high (480 x 800), it’s missing 54 pixels that we expected given the size of the Droid’s screen. It didn’t bother us that much, but it’s noticeable in certain apps — Gmail for instance, where you have to scroll further in some menus than you do on the Droid. The big issue with the screen, though, is actually the color balance. We found colors on the Nexus One, particularly in the reds and oranges, to be severely blown-out and oversaturated — a common effect with AMOLED displays like the Nexus One’s. At first we thought Google had tweaked some of the Market settings because the highlight orange was so bright, but comparing images on the web across different displays, the Nexus One consistently looked brighter then it should have. Oh, and using this thing in daylight? Forget about it. Like most screens of this type, the Nexus One is a nightmare to see with any kind of bright light around, and snapping photos with it on a sunny day was like taking shots with your eyes closed.

Camera

 One place where the Nexus One seems to be improving things is in the camera department. Not only has Google bumped up the speed of the camera app (which we’re still not that stoked about in general), but the 5 megapixel lens and flash took sharp, detailed images with none of the HTC-related issues we’ve seen on other models. The focus of the lens was super speedy, and images came out looking more or less as we’d hoped. The flash felt a bit stark at times, but given its size, we didn’t lose too much sleep over it. One place where Google has really made some smart decisions is within the Gallery application. Instead of the drab, flat iterations of Android past, the new version is extremely attractive and user friendly, giving you far more options than before (like a nice pan and scan slideshow) and making browsing photos a much more enjoyable experience.

Telephony / data / earpiece and speaker

As a phone, the Nexus One isn’t dramatically different than most GSM devices you’ve probably used. In terms of earpiece quality and volume, it’s certainly on par with its contemporaries, providing a loud, reasonably clean talking experience, though it doesn’t touch the Droid in terms of call clarity and evenness. The loudspeaker, on the other hand, seemed extremely tinny to our ears, making for a pretty unpleasant companion for conference calls, with the midrange cutting through in a way that could be painful at times. We’d be inclined to blame that issue on the extremely thin housing here, but it’s hard to say what the real culprit is. As far as connections and 3G pickup, the Nexus fared as well as our iPhone did when traveling, but — surprise, surprise — neither of these could touch Verizon. For instance, at JFK airport, we had no trouble placing calls on the Droid, but both the Nexus One and iPhone were completely incommunicado. When we hit the ground in Las Vegas however (you know, for a little event called CES 2010), 3G seemed to function as we might have hoped. In a few cases, T-Mobile did seem to be hanging onto a signal a bit better than AT&T was, and in a browser test between the two, even though the iPhone ended up with a slightly faster load time, the Nexus One pulled down initial content considerably quicker. In all, we averaged download speeds of around 559Kbps on the phone — about where we expected things to be.

Software

Now, the big story with the Nexus One (besides how it’s being sold — we’ll get to that in a minute) has been the rumored alterations or updates Google has made with Android 2.1. There’s been talk that this is somehow the “real Android,” a suggestion that other, earlier versions weren’t true to Google’s mold. There’s been talk that the Nexus One is worth the hype, and will blow people away when they see what this version of Android can do. Mostly, there’s been a lot of talk. So, what’s really the story here?

Well the real story is that Android 2.1 is in no way dramatically different than the iteration of the OS which is currently running on the Motorola Droid (2.0.1). In fact, there is so little that’s different in the software here, we were actually surprised. Of the notable changes, many are cosmetic — if there are major underlying differences between this OS and the one on the Droid, we can’t see what they are. Still, there ARE changes, so here’s a peek at just what Google has cooked up for the new phone.

Firstly, the place where Google really seems to have put a lot of its energies has been in the look and feel of homescreen navigation. Obviously the feedback the company has gotten is shaping the next steps on Android’s path, and as anyone who has used Android will tell you, the homescreen situation was kind of a mess. In 2.1, Google has jettisoned key chunks of the established Android paradigm for how to get around its device. Most noticeably, the company has killed the sliding drawer which used to house all of your application icons — the tab is replaced with a handy “home” icon which zooms in your icons over top of whatever homescreen you’re on. You can scroll up and down through those icons, which is now accompanied by a cute 3D animation where the items slide over the top and bottom edge, like wrapping a piece of paper around the side of a table. It’s nice, but not necessarily functional in any way. Google has also added a little bounce to the menu, in keeping with its contemporaries’ love of physics.

 Additionally Google has expanded the number of homescreens accessible from three to five (following a precedent set by skins like Sense and BLUR), adding a combo of webOS and iPhone style dots to help you keep track of where you’re situated. If you long press on those dots, you get a kind of “card” view of all your homescreens which you can use for quick jumps. All of the homescreen improvements are just that — improvements — and it’s nice to see Google thinking about a user’s first impression of this device. Not only do these additions bolster the look and feel of the UI, but they’re actually sensible and helpful solutions to problems which Google had heretofore approached in an obtuse way.

Elsewhere, there are nips and tucks that are welcome, such as the improved Gallery application we mentioned previously, which seems to be one of the few areas actually tapping into the Snapdragon’s horsepower. But Google stumbles as well; the dated and always-underwhelming music player has undergone almost zero change, and the soft keyboard — while better than previous models — can still be inaccurate. Of course, Google wants to provide another option for text input that we haven’t seen before the Nexus One. Now included when the keyboard pops up is an option to use the company’s speech-to-text engine, which will (attempt) to translate your words into onscreen text. Our experiments with the technology were marginally successful, but we don’t see this being a big part of our communications game until the audio recognition gets a little more robust. It might work for an occasional SMS where use of the Queen’s English isn’t a priority. One other thing. As we mentioned in our impressions post, there’s no multitouch on the Nexus One. Now, we can live with a browser or Google Maps with no pinch-to-zoom, but not having a hardware keyboard hamstrings this device in other ways. For instance, gaming on the phone is pretty much abysmal save for a few accelerometer-based titles. And some of our favorite software, such as Nesoid (an NES emulator) is a total dead. For a phone which uses touch input as its main vehicle for navigation, relegating that experience to a single digit is really kind of bogus. There were plenty of times when using the Nexus One (and this does happen with other Android devices as well, but it’s pronounced here) where we felt not just bummed that you could only use one point of contact, but actually a little angry. Why won’t Google open this up? Why have they kept what has become a normal and quite useful manner of interaction away from their devices? Only Eric Schmidt knows for sure. What it made us realize, however, is that an Android phone is really better off with a keyboard, and we were longing to get back to the Droid a number of times while using this device.

Battery life

We haven’t had a lot of time to spend with the phone just yet (you may have heard, it’s been a bit hard to get ahold of), but from what we’ve seen, the battery performs admirably. Thus far we haven’t had any major shockers when it came to power drain, and that AMOLED screen seems to go easy on things even when cranked up to a pretty stark setting. That said, we did see a dip when taking long calls, which indicates that this might not be a charge-free device day to day if you’ve got some serious gossip to dish. We’re going to be running some more tests this week to see how the phone performs over a lengthier stretch of time, and we’ll let you guys know how it fares.

Pricing and availabilityAs of this writing, all we have on the Nexus One in terms of pricing and sales plans comes to us in the form of leaked documents and tipster screenshots. That said, if everything falls into line the way we think it should, the sale of the phone won’t be the kind of barnstorming industry shakeup that many predicted — rather, it’s business as usual, with one small difference. While the phone is manufactured by HTC and destined for use on T-Mobile’s network, Google will be the one doing the selling of the device. By all appearances, the company will have a new phone portal where buyers can pick between an unsubsidized, unlocked Nexus One for $529.99, or sign up for a two-year agreement with T-Mobile and purchase the phone for $179.99. This shouldn’t seem strange or exciting to anyone who’s recently bought a smartphone — it’s pretty much the lay of the land right now. Previous to the documents we’d seen, the hope was that Google had found some ingenious ad-supported way to get this phone into consumer’s hands for a low, seemingly subsidized price but without the shackles of a contract or specific carrier — but those plans seem have been either invented, or somehow dashed.

Wrap-up

 

Never mind the Nexus One itself for a moment — there’s a bigger picture here, and it might spell a fundamental change for the direction of Android as a platform. Whereas Google had originally positioned itself as a sort of patron saint for Android — sending it off into the cold world to be nourished and advanced in a totally transparent way by the widely-supported Open Handset Alliance — it has instead taken a deeply active role and has elected to maintain some semblance of secrecy as it moves from pastry-themed version to version. In general, that approach isn’t necessarily a bad thing for device variety, functionality, and availability, but the way Android’s evolution in particular has gone down certainly seems like a bait-and-switch from an outsider’s view. Take Motorola and Verizon, for example: what had seemed like a deep, tight partnership literally just weeks ago with the announcement of Eclair and the selection of the Droid / Milestone as 2.0’s launch platform has taken a distant back seat just as quickly as it rose to the top. In a word, Google is plunging head-first into the dangerous game Microsoft has adamantly sought to avoid all these years on WinMo: competing head-to-head with its valued (well, supposedly valued) partners. Whether Android risks losing support over manufacturers and carriers being treated like pieces of meat remains to be seen, but realistically, Motorola (which has very publicly gone all-in with Mountain View over the past year) and others are likely to grin and bear it as long as the platform pays the bills — no matter how awkward competing with the company that writes your kernel and huge swaths of your shell might be.

Of course, if Google’s goal is to spread Android more wide than deep, maybe this is precisely the right phone at the right time: class-leading processor, vibrant display, sexy shell, and just a sprinkling of geekiness that only Google could pull off this effortlessly.

Then again, we suspect Apple, Motorola, Samsung, Verizon, and countless other partners might disagree.

Fixes for Nexus One 3G issues & Touchscreen

An update on some temporary fixes for the first version of the Nexus One.

How to force a 3G Connection

Step 1

Go to phone dialer. Dial *#*#4636#*#* You might not actually see the final asterisk appear, because as soon as you hit it, your phone’s going into testing mode.

Don’t worry, this isn’t anything as serious as rooting, and you’re not going to brick your phone. Promise.

Step 2


OK, now you’re in testing mode, and you should see four options. Tap on “Phone information”

Step 3


Scroll all the way to the bottom of the “Phone information” screen.  Under “Set preferred network type,” Tap where it says “GSM only.”

Now, change it to “WCDMA only” . This will set the phone radio to only connect over 3G. Remember: If you’re not in a T-Mobile 3G area (which is always the case if, like me, you’re using AT&T), you will not be able to get a data connection at all.

By the same token, you can force it to EDGE-only by choosing “GSM only.” And, yes, there are some CDMA options.

Touchscreen Problem

When touchscreen calibration occurs on the phone, a temporary fix would be to do a soft reset (press power, volume down and the trackball simultaneously).

Google is working to fix these issues, but if it can’t be solved through a software update, the Nexus One Warranty covers this.

Win a Google Nexus One Phone!

For the chance to win a brand new Google Nexus One Phone all you have to do is write a review of the PPC provider Infolinks.

Publish an original review about Infolinks, that includes this video embedded and a link to Infolinks, and then send an email with a link to the post and your full details to blog@infolinks.com (with ‘Nexus One’ in the subject).

Good Luck!

Google Nexus One Support – 3G, HTC, SDK, T-Mobile, Country Support

Some key Google Nexus One Support Questions:-

Q: T-Mobile Upgrade Eligibility: Can current T-Mobile customers buy the Google Nexus One Phone for $179?

A: At this time, only new T-mobile customers are eligible to purchase Nexus One at the discounted price of $179

—————

Q: 3G coverage on the Google Nexus One is poor even in areas where T-Mobile coverage is  good on other handsets?

A: Google appear to have acknowldged that the Nexus One is suffering from weak 3 coverage but have not yet released further information. Replacing the SIM with a USIM results in better 3G connectivity, stability and improved battery life. HTC are also accepting Service Tickets for some of the T-Mobile 3G issues HTC Hotline: 1800 11 33 77. Service Hours: 9.30 AM To 5.30 PM. The phone recognizes SIM cards from any mobile service provider using the GSM standard, but is incompatible with the frequency band used by the AT&T and Rogers networks for 3G data. Additionally, the Nexus One is incompatible with CDMA networks such as Verizon and Sprint.

—————

Q: Is there a Software Development Kit (SDK) for the Google Nexus One?

A: “We hope to release the 2.1 SDK soon,” a Google spokesman said but could not give further details.

—————

Q: What are the supported countries and languages on the Google Nexus One?

A:The Nexus One is available for purchase in the United States and may also be shipped to the UK, Hong Kong, and Singapore (Republic of Singapore).

The following languages are available on the Nexus One:

HTC Support Contact Details:

 
Country Hotline Remark
United States
English
1-888-216-4736 7 days a week
6am to 1am Eastern Time, toll-free
Hong Kong
English, 廣東話, 中文
+852-3520-1234 Monday – Saturday : 8am – 8pm
Singapore
English, 中文
1-800-238-7788 Monday – Saturday : 8am – 8pm
United Kingdom
English
+44-845-890-0079 Monday – Friday : 9am – 6pm
Saturday : 9am – 1pm
* Service hours are based on local times.
Please visit www.htc.com for the latest information about customer service.

T-Mobile Nexus One Support Details

Call us at: 1-800-T-MOBILE
1-800-866-2453
Business customers call: 1-888-537-4242

Google Nexus One Support Issues – Telephone Support Hotline Soon?

With the high profile launch of the Nexus One followed by the teething issues around 3G coverage by T-Mobile, Wi-Fi Wireless issues, inadequate delivery information and lack of “real” customer support Google have released a statement promising improved support levels.

Google has tried to reassure customers that they are resolving complaints as fast as they can  “We work quickly to solve any customer support issues as they come up, and we are trying to be as open and transparent as possible through our online customer help forums,” the company said .“We’ll continue to address all issues in as timely of a manner as possible and look at alternative support mediums where applicable.”

Customers have been clamouring for Google to setup a telephone support line rather than relying on email and forum support.

Google Nexus One – Weak Sales?

Reports from Market research firm Flurry have indicated that sales of the Google Nexus One were around 20,000 in its first week.

Given the hype that the launch generated this is below what might have been expected given previous launches of handsets.

Next to the weak first week sales figure, the Nexus One has also seen mounting complaints over the 3G wireless connectivity of the Nexus One and the lack of development toolsets for the Android platform.

Google Nexus One Phone Complaints / Support – T-Mobile / HTC

After the US launch of the Google Nexus One Phone on 5th January Google has apparently been inundated with complaints from Nexus One phone users.

The Nexus One phone can only be purchased directly from Google and support is only available direct from Google via their usual email medium. This has led to a number of frustrated phone users who are waiting days for response to some of their queries.

The official Google Nexus One Support pages list the top queries as:

·         Price of the phone

·         Network provider for the phone

·         Sim free options for the Google Nexus One

·         Order and delivery date for the Nexus One

·         Google Nexus One support for 3g networks

A number of Nexus One Users appear to be getting frustrated with neither Google, HTC or T-Mobile taking ownership of some of the support calls.

T-Mobile Support Site for Google Nexus One

Google Mobile Nexus One Support  Page + Forum

HTC Support Page

Given that many folks have paid $500 or £350 for a phone maybe Google should have provided a dedicated support line for the Nexus One phone since teething problems are bound to occur with any new launch?