After the US launch of the Google Nexus One Phone on 5th January Google has apparently been inundated with complaints from Nexus One phone users.
The Nexus One phone can only be purchased directly from Google and support is only available direct from Google via their usual email medium. This has led to a number of frustrated phone users who are waiting days for response to some of their queries.
The official Google Nexus One Support pages list the top queries as:
· Price of the phone
· Network provider for the phone
· Sim free options for the Google Nexus One
· Order and delivery date for the Nexus One
· Google Nexus One support for 3g networks
A number of Nexus One Users appear to be getting frustrated with neither Google, HTC or T-Mobile taking ownership of some of the support calls.
T-Mobile Support Site for Google Nexus One
Google Mobile Nexus One Support Page + Forum
Given that many folks have paid $500 or £350 for a phone maybe Google should have provided a dedicated support line for the Nexus One phone since teething problems are bound to occur with any new launch?
cool,but have you seen the ipad 3g model? now thats kickass!
cool,but have you seen the ipad 3g model? now thats kickass!
I think if you have a catalog this could be a pretty good way to get some business. great tip, thanks for sharing.
Well done keep up the good work I think that the smartphone will be the top selling gadget in the next few years.
Google probably got so excited for Nexus One so they have overlooked the idea of setting up first a support line for it. This Google smartphone looks promising to me. It could be the iPhone killer. We’ll see.