Google Nexus One Phone Complaints / Support – T-Mobile / HTC

After the US launch of the Google Nexus One Phone on 5th January Google has apparently been inundated with complaints from Nexus One phone users.

The Nexus One phone can only be purchased directly from Google and support is only available direct from Google via their usual email medium. This has led to a number of frustrated phone users who are waiting days for response to some of their queries.

The official Google Nexus One Support pages list the top queries as:

·         Price of the phone

·         Network provider for the phone

·         Sim free options for the Google Nexus One

·         Order and delivery date for the Nexus One

·         Google Nexus One support for 3g networks

A number of Nexus One Users appear to be getting frustrated with neither Google, HTC or T-Mobile taking ownership of some of the support calls.

T-Mobile Support Site for Google Nexus One

Google Mobile Nexus One Support  Page + Forum

HTC Support Page

Given that many folks have paid $500 or £350 for a phone maybe Google should have provided a dedicated support line for the Nexus One phone since teething problems are bound to occur with any new launch?