Nexus One Phone Support Hotline

Google have opened their telephone support hotline for technical queries and issues with the Nexus One.

Please contact Nexus One support from Google at 888-48-NEXUS (63987). Open daily from 7:00 am EST to 10:00 pm EST.

IMPORTANT NOTE: You will be asked to provide your Google order number to speak to a customer support representative. Your Google order number is a 15 digit number which is sometimes preceded by a “G”. You can locate your order number in the following two locations:

On your Google Checkout order receipt:
On your packing slip:
It’s good that Google have added the phone support hot-line to their support portfolio.

Software Update for Nexus One

Google released an Over-The-Air update to the Nexus One last week . This update provides some great new features, and fixes a few problems that some users might have experienced, including:

Google Goggles: this mobile application will now be available directly on your device by launching it from your All Apps menu. Just use your Nexus One camera to start searching the web

Google Maps: the Maps application with be updated to a new version, Google Maps 3.4, which will include:

  • Starred items synchronized with maps.google.com – access your favorite places from your phone or computer
  • Search suggestions from your personal maps.google.com history – makes it easy to search for places you’ve searched for before
  • Night mode in Google Maps Navigation – automatically changes your screen at night for easier viewing and driving

Pinch-to-zoom functionality: devices will now include a new pinch-to-zoom mechanism in the phone’s Browser, Gallery and Maps applications

3G connectivity: we will provide a general fix to help improve 3G connectivity on some Nexus One phones

In order to access the update, you will receive a message on your phone’s notification bar. Just download the update, wait for it to install, and you should be all set. This update will be rolled out gradually to phones – and most users might not receive the notification until the end of the week. We hope you enjoy these new features and look forward to your feedback.

Nexus One Frequently Asked Questions (FAQ's)

What is the Nexus One?
As Google puts it, the Nexus One is the first “superphone”. That is to say it’s the next evolution in what (Android) handsets are capable of.

What is so special about the phone?
For starters, the Nexus One features a blazing fast 1GHz Qualcomm Snapdragon processor.  Throw in a 3.7-inch (480×800 AMOLED screen), a 5 megapixel camera with an LED flash, wireless support for 802.11 a/b/g/n, a trackball with multicolor LED, and you see where we’re going.  There’s also a compass, GPS, accelerometer, stereo Bluetooth, a 3.5mm headphone jack, light and proximity sensors, and two microphones for “active noise suppression”.  All of this is powered by a 1400mAH battery.  Oh yeah, it’s crazy thin.  Like, less than a pencil, thin.

What about the operating system and features?
The Nexus One comes loaded with Android 2.1, which features the same great software found in the Motorola DROID, plus more.  This latest version also offers great voice integration.  Every text field found within Android 2.1 is voice enabled, meaning you’ll not have to physically type out emails, texts messages and tweets.  There are also ‘live wallpapers’ with interactivity, a new weather/news widget, Google Earth, and an updated gallery.

What is the memory capavity and storage on the Nexus One?

The Nexus One only comes with a 4GB SD card in the box for storing files, but this can be expanded to 32 GB with a larger capacity card.

Why is the phone called the Nexus One?

The phone apparently takes it name from one of the “replicants” in Ridley Scott’s classic sci-fi movie Blade Runner.

What sort of controls does the Nexus One have e.g. trackball or touchscreen?

As well as touch screen controls, the phone also features four hardware buttons and a Blackberry-style rollerball for navigating menus and web pages.

What snazzy features does the phone have?

One snazzy feature of the phone are “live wallpapers” – animated background images that move subtly as you write a text messages or look through your contacts.

How does the Nexus One Display compare with the iphone?

The handset has a super bright 3.7-inch WVGA AMOLED touch screen display that’s slightly larger than its Apple rival.

Where can I buy a Nexus One?
You can immediately order an unlocked GSM Nexus One at $529.00 at google.com/phone.

Will it work with my AT&T service?
Yes.  Don’t expect 3G speeds though as the Nexus One only offers support  for T-Mobile’s 3G bands in the United States – UMTS Band 1/4/8 (2100/AWS/900) and GSM/EDGE (850, 900, 1800, 1900 MHz).

What sort of camera does the Nexus One have?

Unlike the iPhone, the Nexus One’s 5 mega pixel camera boasts a flash and also features mechanical auto focus.

What if I don’t want to spend that kind of money?
A subsidised  Nexus One can be yours for $179.00 as long as you commit to a 2-year contract with T-Mobile.  The catch here is that you must use it on individual, post paid, rate plans.  Family plans, and FlexPay customers are not eligible at this time. However, if you cancel the two year contract with T-Mobile you will not only pay them a hefty early cancellation fee, it almost double as you will also owe Google an almost similar cancellation fee. Google charges an “Equipment Recovery Fee” of $350 if you cancel their service before 120 days have passed. Essentially, doubling your penalty from what you would pay with other phones.

What rate plan will I have if I get a Nexus One?
As of today, there is only one plan to choose from – 500 voice minutes, nights and weekends, messaging (SMS and MMS) and data.

I don’t want to sign up with T-Mobile.  Are there other options?
A CDMA version of the Nexus One will be available in the spring of 2010 for Verizon customers.

Will there be an unlocked CDMA Nexus One?

Google have indicated that there will only be a Verizon-based CDMA Nexus One.

What are the key specifications for Google Nexus One?

  • 119×59.8×11.5mm, 130 grams
  • 3G + HSPA (7.2Mbps down/2Mbps up)
  • Qualcomm 1GHz Snapdragon processor
  • 3.7-inch AM-OLED capacitive touchscreen (800×480 pixels)
  • 5-megapixel camera with flash
  • 720×480 pixel video capture at 20 frames per second
  • Wi-Fi 802.11b/g/n
  • Bluetooth
  • GPS/electronic compass
  • Android OS 2.1 (Eclair)
  • 3.5mm headphone jack
  • Rollerball navigation control with LED illumination
  • Live wallpaper + 5 home screens/panels
  • New photo viewer with new viewing/sorting options
  • Dual microphone for active noise cancellation
  • 1400mAh battery with up to 10 hours talktime, 290 hours standby (2G) and 7/250 hours (3G)
  • Web use up to 5 hours (3G) / 6.5 hours (Wi-Fi)
  • Video up to 7 hours
  • Music up to 20 hours
  • 512MB RAM + microSDHC expansion (4GB supplied)

Will there be another Nexus One model at some later date?

One interesting point is that the Google Phone website is likely to updated in the future to include many other Google phones, not just the Nexus One. Therefore the device is merely the first in a series of handsets that will be more actively promoted by Google in the future. There is already talk about a Nexus Two phone aimed at the corporate / business market

What languages does the phone display support?

English (U.S), French (France), German, Traditional Chinese, Simplified Chinese, Italian, Spanish, Portuguese (Brazil), Korean, Japanese, Russian,

What are the main software features and functionalty of the Nexus One?

  • Google Maps Navigation: offering turn-by-turn driving directions with voice output.
  • Email: multiple Gmail accounts; universal inbox and Exchange support.
  • Phone book: aggregate contacts from multiple sources, including Facebook.
  • Quick Contacts: easily switch between communication and social applications.
  • Android Market: access to more than 18,000 applications.
  • Enter text without typing.
  • Use a voice-enabled keyboard for all text fields: speak a text message, instant message, tweet, Facebook update, or complete an email.
  • Tell your phone what you want it to do.
  • Search Google, call contacts, or get driving directions by just speaking into your phone.
  • Take personalization to the next level.
  • Dynamic, interactive, live wallpapers react to the touch of a finger.
  • More widgets and five home screen panels allow for further device customization.
  • Capture camera-quality pictures and video with your device.
  • 5 megapixel camera includes LED flash, auto focus, zoom, white balance and color effects.
  • View pictures and Picasa Web Albums in the new 3D Gallery.
  • Record Hi-Res MPEG4 video, and then upload to YouTube with one click.
  • Read your voicemail messages.
  • Get transcribed voicemail with Google Voice integration, without changing your number.

Who manufactured the Google Nexus One?

The device was built by Taiwanese manufacturer HTC under strict design instructions from Google

Fixes for Nexus One 3G issues & Touchscreen

An update on some temporary fixes for the first version of the Nexus One.

How to force a 3G Connection

Step 1

Go to phone dialer. Dial *#*#4636#*#* You might not actually see the final asterisk appear, because as soon as you hit it, your phone’s going into testing mode.

Don’t worry, this isn’t anything as serious as rooting, and you’re not going to brick your phone. Promise.

Step 2


OK, now you’re in testing mode, and you should see four options. Tap on “Phone information”

Step 3


Scroll all the way to the bottom of the “Phone information” screen.  Under “Set preferred network type,” Tap where it says “GSM only.”

Now, change it to “WCDMA only” . This will set the phone radio to only connect over 3G. Remember: If you’re not in a T-Mobile 3G area (which is always the case if, like me, you’re using AT&T), you will not be able to get a data connection at all.

By the same token, you can force it to EDGE-only by choosing “GSM only.” And, yes, there are some CDMA options.

Touchscreen Problem

When touchscreen calibration occurs on the phone, a temporary fix would be to do a soft reset (press power, volume down and the trackball simultaneously).

Google is working to fix these issues, but if it can’t be solved through a software update, the Nexus One Warranty covers this.

Google Nexus One Support – 3G, HTC, SDK, T-Mobile, Country Support

Some key Google Nexus One Support Questions:-

Q: T-Mobile Upgrade Eligibility: Can current T-Mobile customers buy the Google Nexus One Phone for $179?

A: At this time, only new T-mobile customers are eligible to purchase Nexus One at the discounted price of $179

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Q: 3G coverage on the Google Nexus One is poor even in areas where T-Mobile coverage is  good on other handsets?

A: Google appear to have acknowldged that the Nexus One is suffering from weak 3 coverage but have not yet released further information. Replacing the SIM with a USIM results in better 3G connectivity, stability and improved battery life. HTC are also accepting Service Tickets for some of the T-Mobile 3G issues HTC Hotline: 1800 11 33 77. Service Hours: 9.30 AM To 5.30 PM. The phone recognizes SIM cards from any mobile service provider using the GSM standard, but is incompatible with the frequency band used by the AT&T and Rogers networks for 3G data. Additionally, the Nexus One is incompatible with CDMA networks such as Verizon and Sprint.

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Q: Is there a Software Development Kit (SDK) for the Google Nexus One?

A: “We hope to release the 2.1 SDK soon,” a Google spokesman said but could not give further details.

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Q: What are the supported countries and languages on the Google Nexus One?

A:The Nexus One is available for purchase in the United States and may also be shipped to the UK, Hong Kong, and Singapore (Republic of Singapore).

The following languages are available on the Nexus One:

HTC Support Contact Details:

 
Country Hotline Remark
United States
English
1-888-216-4736 7 days a week
6am to 1am Eastern Time, toll-free
Hong Kong
English, 廣東話, 中文
+852-3520-1234 Monday – Saturday : 8am – 8pm
Singapore
English, 中文
1-800-238-7788 Monday – Saturday : 8am – 8pm
United Kingdom
English
+44-845-890-0079 Monday – Friday : 9am – 6pm
Saturday : 9am – 1pm
* Service hours are based on local times.
Please visit www.htc.com for the latest information about customer service.

T-Mobile Nexus One Support Details

Call us at: 1-800-T-MOBILE
1-800-866-2453
Business customers call: 1-888-537-4242

Google Nexus One Support Issues – Telephone Support Hotline Soon?

With the high profile launch of the Nexus One followed by the teething issues around 3G coverage by T-Mobile, Wi-Fi Wireless issues, inadequate delivery information and lack of “real” customer support Google have released a statement promising improved support levels.

Google has tried to reassure customers that they are resolving complaints as fast as they can  “We work quickly to solve any customer support issues as they come up, and we are trying to be as open and transparent as possible through our online customer help forums,” the company said .“We’ll continue to address all issues in as timely of a manner as possible and look at alternative support mediums where applicable.”

Customers have been clamouring for Google to setup a telephone support line rather than relying on email and forum support.

Google Nexus One Phone Complaints / Support – T-Mobile / HTC

After the US launch of the Google Nexus One Phone on 5th January Google has apparently been inundated with complaints from Nexus One phone users.

The Nexus One phone can only be purchased directly from Google and support is only available direct from Google via their usual email medium. This has led to a number of frustrated phone users who are waiting days for response to some of their queries.

The official Google Nexus One Support pages list the top queries as:

·         Price of the phone

·         Network provider for the phone

·         Sim free options for the Google Nexus One

·         Order and delivery date for the Nexus One

·         Google Nexus One support for 3g networks

A number of Nexus One Users appear to be getting frustrated with neither Google, HTC or T-Mobile taking ownership of some of the support calls.

T-Mobile Support Site for Google Nexus One

Google Mobile Nexus One Support  Page + Forum

HTC Support Page

Given that many folks have paid $500 or £350 for a phone maybe Google should have provided a dedicated support line for the Nexus One phone since teething problems are bound to occur with any new launch?